Hello, valued users! Your feedback is crucial in helping us enhance and improve our services. Whether you've encountered an issue that needs fixing or have suggestions to make our platform even better, we appreciate your input.
To streamline this process and make sure we address your concerns promptly and accurately, we've implemented a user-friendly ticket form for submitting feedback. This guide will walk you through the steps of using our ticket form effectively, which is important for you to provide detailed information.
-
Access the Ticket Form:
- Navigate to the designated feedback or support section via https://support.decubate.com/hc/en-gb/requests/new?ticket_form_id=15741517430546
-
User Information:
- Begin by providing your basic information. Include your name, email address, and any other details required for identification.
- If you have an account with us, use the email address that is used to set up the account.
-
Detailed Description:
- This is the most crucial part of the form. Clearly describe the issue or feedback you want to convey. Be specific, mentioning the steps leading to the problem or the aspects you find challenging.
- For bug reports, include information like the browser used, device type, and any error messages received. You can add screenshots.
-
Follow Up:
- Keep an eye on your email for updates on your ticket. Our team may reach out for clarification or provide status updates.
You can also send an email to support@decubate.com; our agents will give you a response as soon as possible.